Leasing Specialist at Flashcube

Leasing Specialist

Flashcube Luxury Apartments

720 Main St.

DUTIES AND RESPONSIBILITIES: Maintain excellent customer service relationships by adhering to the Worcester Purpose and Core Values Adhere to Worcester Communities Policies, Procedures and SOPs Maintain a professional, courteous manner with all residents, vendors, contractors, and fellow team members Answer prospective resident phone calls, greet prospective residents, and conduct tours following the outlined guidelines in Leasing SOP Give informative property tours to potential prospects onsite and create value by anticipating needs and addressing concerns the customer hasn’t even thought of yet through knowledge of community and amenities as well as how it compares with other properties in the area Assist prospective residents with the completion of the application Collect deposits and/or all fees responsible for leasing-related paperwork Accurately prepares and has a thorough knowledge of all lease-related paperwork Lease and renew apartments in person, on the phone, or online Maintain accurate prospect traffic and leasing data, and assist with other computer data entry as necessary Assign and respond to internet leads for the community assigned Follow up with all prospective residents in Entrata per Leasing SOP Log all communication including phone calls, emails, face-to-face, etc. in Entrata per Leasing and Operations SOPs Inspect the property tour route daily to ensure company standards on cleanliness and curb appeal are being upheld Post on the property’s social media pages according to the Marketing SOP standards Inspect units prior to move-in Utilize the established sales and marketing strategies to increase property traffic, maintain closing ratios, and achieve budgeted occupancy Assist with a monthly marketing survey Assist with planning and hosting resident events Contribute to the general upkeep and cleaning of office, common areas, and model/ vacant show unit Report accident and emergency situations to the community manager immediately and by use of the appropriate reporting procedures Maintain a working knowledge of all fair housing laws, policies, and practices, and be fair and consistent in upholding these Flexible and capable of prioritizing tasks when working in a busy and changing environment Perform various administrative tasks as needed or as directed by management and any additional responsibilities as required SUPERVISORY RESPONSIBILITIES: This job has no supervisory responsibilities. ATTENDANCE/TRAVEL: Due to property staffing limitations, the position requires that individual be able to work scheduled hours on a consistent basis and, if necessary, overtime hours when requested Travel may be required as necessary to attend training and other company functions COMPETENCIES: Ethics - Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values. Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments. Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan. Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things. Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings. Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity. Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans. Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality. Quantity - Meets productivity standards; Completes work in a timely manner; Strives to increase productivity; Works quickly. Strategic Thinking - Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions. Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information. PHYSICAL DEMANDS AND WORK ENVIRONMENT: Occasionally required to stand Frequently required to walk Continually required to sit Continually required to utilize hand and finger dexterity Occasionally required to climb, balance, bend, stoop, kneel or crawl Continually required to talk or hear While performing the duties of this job The noise level in the work environment is usually quiet to moderate The employee must occasionally lift and /or move more than __20__ pounds / frequently lift and/or move up to __10_ pounds Specific vision abilities required by this job include: Close vision; Distance vision

High school diploma or equivalent required. An associate degree or equivalent from a two-year college preferred

1-2 years in multi-family residential management experience preferred. CALP preferred Computer skills required: Microsoft Office, Google Business Suite, Entrata Property management software preferred Flexible and capable of prioritizing tasks when working in a busy and changing environment Ability to successfully comprehend and display knowledge gained during training courses 1 to 2 years of customer service experience required

Jennifer Gentzell

816-479-6599

careers@wc-kc.com