Community Manager at Summit Crossings

Company Name - Summit Crossing

POSITION INFORMATION:

Job Title – Community Manager

Address – 14500 E. Bannister Rd.

City -  Kansas City  State- MO Zip - 64139

Posting Date as soon as possible   Closing Date: 09/27/2024

Shift – Monday thru Friday – 8:00 AM to 5:00 PM   X Full-Time  Part Time

Education Requirements: High School Diploma

Description:

This position is located at Summit Crossing.

Worcester Investments is a family-owned and operated real estate investment company based in Kansas City, Missouri. After being founded in 2006, the family business began acquiring rental property in Oregon, where they lived. In 2007, Worcester Investments expanded into the Midwest through a real estate connection and has continued to grow steadily each year.

Today, Worcester Communities oversees 3,000+ units across multiple cities, a testament to their strategic vision. Join us on our journey to redefine multifamily living and maximize investor returns.

Whew! Still with us? Cool. Let’s talk about where you’d fit in:

RESPONSIBILITIES:

• Maintain excellent customer service relationships by adhering to the Worcester Purpose and Core Values
• Adhere to Worcester Communities Policies, Procedures and SOPs
• Maintain a professional, courteous manner with all residents, vendors, contractors, and fellow team members
• Oversee, hire, train, motivate and supervise on-site teams in order to achieve operational goals of assigned community. This includes new hire on-boarding and training, on-going formal and informal feedback, annual performance evaluations, instructing and advising teams on policy and procedures
• Provide comprehensive feedback to non-performing team members. Facilitate disciplinary procedures and documentations up to and including terminations of employment if necessary while partnering with RM and ADP.
• Monitor team member timecards and punches on a weekly basis to ensure proper payroll practices.
• Develop yearly operating budgets/forecasts. Accurately prepare and convey all operational and financial data to the Regional Manager in a timely manner.
• Achieve the highest possible net operating income through the implementation of effective cost control and revenue improvement programs; identify trends and recommend appropriate strategies and adjustments
• Manage high quality on-site team through implementation of effective recruitment, training, coaching and development programs
• Manage an excellent customer service program
• Manage resident retention and service request follow-up programs
• Accurately complete required reports as well as additional reports requested by management
• Monitor the timely receipt and reconciliation of rent collections and ensure landlord/resident statutes are followed
• Direct efforts to implement sales and marketing plans, which effectively maximize rental income and budgeted occupancy
• Effectively maintain product knowledge of community and competitive communities through consistent evaluation of market conditions and trends. Ensure leasing staff develops similar knowledge
• Monitor service request turnaround and ensure the responsiveness of the maintenance staff
• Perform apartment inspections monthly as well as prior to move in and at move out
• Manage property risk effectively by communicating incidents and potential liabilities
• Effectively perform and document appropriate team member evaluations including, but not limited to, performance reviews and corrective action reviews, and termination paperwork
• Perform other duties as assigned by supervisor

QUALIFICATIONS:

• Lead, motivate, and mentor your team to provide a high-quality living experience
• Responsible for successfully driving occupancy, NOI, hiring, and staff development
• High school diploma or equivalent required.  Associate degree or equivalent from two-year college preferred
• At least two years multi-family and/or student housing management experience highly preferred
• Flexible and capable of prioritizing tasks when working in a busy and changing environment
• Knowledge of operation and financial concepts such as: budgeting, revenue, and NOI
• Excellent verbal and written communication, customer service, and organizational skills
• Ability to read and write English fluently
• Computer literacy required
• Ability to successfully comprehend and display knowledge gained during training courses
•  Attendance/Travel:
• Due to property staffing limitations, position requires that individual be able to work scheduled hours on a consistent basis and, if necessary, overtime hours when requested
• Travel may be required as necessary to attend training and other company functions

COMPETENCIES:

• Ethics - Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
• Strategic Thinking - Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Occasionally required to stand
• Frequently required to walk
• Continually required to sit
• Continually required to utilize hand and finger dexterity
• Occasionally required to climb, balance, bend, stoop, kneel or crawl
• Continually required to talk or hear While performing the duties of this job
• The noise level in the work environment is usually quiet to moderate
• The employee must occasionally lift and /or move more than __20__ pounds / frequently lift and/or move up to __10_ pounds
• Specific vision abilities required by this job include: Close vision; Distance vision

Worcester Communities provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Apply for this position

Qualified Skills

CONTACT INFORMATION

Contact Name – Jennifer Gentzell

Phone – 816-479-6599  Email Address careers@wc-kc.com

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